The time I need to prepare an order for shipping varies. For details, see individual items.
But please contact me if you have any problems with your order.
This Privacy Policy describes how and when Pad of Pain collects, uses, and shares information when you purchase an item, contact me, or otherwise use my services through Etsy.com and its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third-party services you access through Etsy. You can refer to the Etsy Privacy Policy for more information about its privacy practices.
Information I Collect
To fulfill your order, you must provide certain information authorized through Etsy, such as your name, email address, postal address, payment information, and the details of the product you are ordering.
For custom caricature orders, you may also choose to provide additional personal information, including photographs, physical descriptions, hobbies, job information, interests, and other details used to create your custom artwork.
Why I Need Your Information and How I Use It
I rely on several legal bases to collect, use, and share your information, including:
* As needed to provide my services, such as fulfilling your order, creating custom artwork, communicating with you about your order, settling disputes, or providing customer support
* When you have provided your consent, such as sending photos or details for a custom order
* If necessary to comply with legal obligations, such as retaining purchase records for tax purposes
* As necessary for my legitimate business interests, including improving my products, maintaining shop records, and complying with Etsy's Seller Policy and Terms of Use
Information Sharing and Disclosure
Information about my customers is important to my business. I only share your personal information for very limited reasons and in limited circumstances, including:
* Etsy, as necessary to provide you with my services and comply with Etsy's policies
* Trusted third-party service providers, such as payment processors, delivery providers, or file hosting services, only as necessary to complete your order
* Legal or regulatory authorities if required to comply with laws, legal claims, fraud prevention, or enforcement of shop policies
* In the event of a business transfer, merger, or sale, only to the extent permitted by law
Data Retention
I retain your personal information only for as long as necessary to provide my services and comply with legal and tax obligations. I generally keep order-related information for up to 4 years.
Custom order photos and personal details may be deleted sooner unless needed for customer service, dispute resolution, or legal reasons.
Transfers of Personal Information Outside the EU
If you reside outside the United States, please be aware that I may store and process your information through third-party services located in the United States or other jurisdictions. By purchasing from my shop, you acknowledge that your information may be transferred outside your home country.
Your Rights
If you reside in certain territories, including the EU, you may have rights relating to your personal information, including:
* The right to access the personal information I hold about you
* The right to request changes, corrections, or deletion of your information
* The right to object to certain uses of your information
* The right to withdraw consent where consent was previously provided
* The right to file a complaint with your local data protection authority
To contact me about privacy concerns, Etsy messages are the best way to reach me.
This policy was customized using Etsy's privacy policy guidance for sellers.